ADVISORY RE COVID-19
The public is advised that the Office of Police Complaint Commissioner continues to fully operate during the COVID-19 Pandemic and related government actions. While we are unable to offer in-person meetings, in order to protect the health and safety of all parties, we have TEMPORARILY restricted access to 947 Fort Street, Victoria, members of the public seeking information and/or making municipal complaints can do so in the following ways:
Online through OPCC website (“Make a Complaint” below)
Email: info@opcc.bc.ca
Telephone: 250-356-7458
Toll Free: 1-877-909-8707

Thank you for understanding. We will be closely monitoring this situation and will reassess these measures as needed.

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Guidelines

Complaint Resolution is a very important component of the police complaint system. The Police Complaint Commissioner has created Guidelines in this area to ensure that complaints which meet the criteria for this process are assessed at an early stage and outline the appropriate steps to be taken to successfully resolve a complaint.

Click here to review these Guidelines.