The public is advised that the Office of Police Complaint Commissioner continues to fully operate during the COVID-19 Pandemic and related government actions. While we are unable to offer in-person meetings, in order to protect the health and safety of all parties, we have TEMPORARILY restricted access to 947 Fort Street, Victoria, members of the public seeking information and/or making municipal complaints can do so in the following ways:
Online through OPCC website (“Make a Complaint” below)
Telephone: 250-356-7458
Toll Free: 1-877-909-8707

Thank you for understanding. We will be closely monitoring this situation and will reassess these measures as needed.

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Complaint Process

The Office of the Police Complaint Commissioner’s role in the police complaint process is to ensure that the complaint process is conducted with impartiality and fairness to both the complainant and the police officer.

Police Act complaint investigations are conducted by the Professional Standards Section of the involved member’s department. However, in some cases, the Police Complaint Commissioner may direct that another police department conduct the investigation.

A Professional Standards Investigator will be assigned to the investigation and an analyst with the Office of the Police Complaint Commissioner will monitor the investigation contemporaneously. The Police Complaint Commissioner, in consultation with the Discipline Authority, can direct investigative steps during the investigation phase of the complaint process.

The respondent member will be required to respond to the complaint in the manner determined by the investigator. The member’s statement is inadmissible in evidence in court or in any other proceeding except: a discipline proceeding, Public Hearing or Review on the Record concerning the conduct under investigation; in a prosecution for perjury in respect of sworn testimony; in a prosecution for an offence under the Police Act; or in an application for Judicial Review or an appeal from a decision with respect to that application.

The member may consult with an agent or representative prior to responding to complaints, provided it does not unduly delay the investigation. In addition, where an interview has been scheduled, members may elect to have a representative present during the interview.

For a more in-depth explanation please consult the BC Police Act or the appropriate party within your organization.