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Information for the Police



The Office of the Police Complaint Commissioner's role in the police complaint process is to ensure that the complaint process is conducted with impartiality and fairness to both the complainant and the police officer.

Police Act complaint investigations are conducted by the Professional Standards Section of the involved member's department. However, in some cases, the Police Complaint Commissioner may direct that another police department conduct the investigation.

A professional standards investigator will be assigned to the investigation and an analyst with the Office of the Police Complaint Commissioner will monitor the investigation contemporaneously. The member will be required to respond to the complaint in the manner determined by the investigator. At times a duty report will suffice while at other times the member will be required to submit a statement or attend for an interview. The member's statement is inadmissible in evidence in court or in any other proceeding except: a discipline proceeding, public hearing or review on the record concerning the conduct under investigation; in a prosecution for perjury in respect of sworn testimony; in a prosecution for an offence under the Police Act; or in an application for judicial review or an appeal from a decision with respect to that application

The member may consult with an agent or representative prior to responding to complaints, provided it does not unduly delay the investigation. In addition, where an interview has been scheduled, officers will be entitled to have a representative present during the interview.

A complaint will be resolved in one of three ways: Informal Resolution, Mediation, or Formal Investigation.  It is the OPCC’s responsibility to ensure a complaint reaches the appropriate resolution.

The selections on the left side panel provide a brief overview of the police complaints process as it relates to the police member associated with the complaint. For a more in-depth explanation please consult the BC Police Act or the appropriate party within your organization.