ADVISORY RE COVID-19
The public is advised that the Office of Police Complaint Commissioner continues to fully operate during the COVID-19 Pandemic and related government actions. While we are unable to offer in-person meetings, in order to protect the health and safety of all parties, we have TEMPORARILY restricted access to 947 Fort Street, Victoria, members of the public seeking information and/or making municipal complaints can do so in the following ways:
Online through OPCC website (“Make a Complaint” below)
Email: info@opcc.bc.ca
Telephone: 250-356-7458
Toll Free: 1-877-909-8707

Thank you for understanding. We will be closely monitoring this situation and will reassess these measures as needed.

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Information Bulletins & Guidelines

OPCC Information Bulletins:

Under section 177 of the Police Act, the Commissioner is generally responsible for overseeing and monitoring complaints, investigations and the administration of discipline to ensure that the purposes of the Police Act are achieved. The Commissioner may also inform, advise and assist all participants in the police complaint process. To that end, the Commissioner may issue and periodically revise Information Bulletins to provide clarifying information with respect to various aspects of the Police Act.

OPCC Guidelines:

Under section 177 (2) of the Police Act, the Police Complaint Commissioner must establish guidelines with respect to the following areas:

  1. How complaints are made,
  2. Service and Policy Complaints,
  3. How municipal police departments receive and handle questions and concerns made by a member of the public, and
  4. Establish Forms, such as the Complaint Form, Question or Concern form, or the Reportable Injury & Serious Harm reporting form.

Under section 156 of the Police Act, the Police Complaint Commissioner may issue guidelines with respect to the following areas:

  1. Resolution of Complaints by Mediation or other informal means.

Under section 89 of the Police Act, the Police Complaint Commissioner may issue guidelines with respect to the criteria to be applied by a chief constable in determining whether an injury constitutes serious harm.