The public is advised that the Office of Police Complaint Commissioner continues to fully operate during the COVID-19 Pandemic and related government actions. While we are unable to offer in-person meetings, in order to protect the health and safety of all parties, we have TEMPORARILY restricted access to 947 Fort Street, Victoria, members of the public seeking information and/or making municipal complaints can do so in the following ways:
Online through OPCC website (“Make a Complaint” below)
Telephone: 250-356-7458
Toll Free: 1-877-909-8707

Thank you for understanding. We will be closely monitoring this situation and will reassess these measures as needed.

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Support Agencies

When participating in the Complaint Resolution process or Mediation, a complainant may have a person of their choice to act as support. The role of the support person is to ensure the complainant’s voice is heard.

Should a complainant wish to have a support person and cannot find one, the Office of the Police Complaint Commissioner has established a list of support groups. A complainant may contact our office for assistance in obtaining the appropriate party to assist them through the process.

Click here for a List of Support Groups