Your Contact Details
Please provide contact details so we may reach you. Your email address and phone numbers will help us contact you directly.
When you see the star symbol * the information is required so your complaint can be processed.
OPTIONAL: Demographic (Background) Information
Answering questions about your gender and ethnicity or cultural background is your choice. It will not affect any service we provide or decision we make if you choose not to answer the questions.
We find the information very helpful in delivering our services. We collect information about people submitting complaints and review it to ensure that we are meeting the needs of groups and individuals who may not be well-represented in the complaints process. This personal information will be kept confidential and will not be shared with police departments or police boards.
We are required to report to the public on the information collected, but it is grouped together so no individual person can be identified. This includes statistical demographics such as age, gender, and ethnicity (following section 177(2)(e)(i) of the BC Police Act (2010)). These reports will not contain any information that could identify you. If you have questions about how we collect demographic information, please contact us at email@example.com
Complaints regarding RCMP members should be sent to the Civilian Review and Complaints Commissioner (CRCC) for the RCMP. They are an independent agency that reviews complaints made by the public about the on-duty conduct of RCMP members.
To make a complaint with the CRCC you can visit their site at www.crcc-ccetp.gc.ca
Choose the type of complaint you are filing
Is your complaint about the conduct (behaviour, words, or actions) of a police officer?
If yes, this is a Police Complaint. Every Police Complaint is processed and reviewed by the OPCC to
decide if it will go for investigation. You will receive a letter outlining the OPCC’s decision. If your complaint
goes for investigation, you will have certain rights.
Your rights under the BC Police Act include:
- participating in a Complaint Resolution process or Mediation.
- being kept informed of the progress of your complaint investigation.
- receiving a final report.
- providing input on what discipline or correction you feel the officer should receive.
- requesting a review of the decision if you are not satisfied with the results.
Service or Policy Complaints
Is your complaint about the services or policies of a police department?
If yes, this is a Service or Policy Complaint. These complaints are reviewed by the police board of the
municipal police department. The Police Complaint Commissioner may make recommendations to a Police
Board or the Director of Police Services as a result of a Service or Policy Complaint.
Service or Policy complaints can include concerns about a police department's:
- policies (rules and standards that guide how police deliver their service).
- training in particular areas.
- services (how effective or efficient the police respond to requests for assistance).
Describe in detail what specifically caused you to make a complaint. Use the space below and attach more pages if needed. Consider describing:
- what the officer(s) said, did, or did not do.
- what you think the officer(s) should have done or said.
- any injury or damage as a result of what the officer(s) did or did not do.
- evidence of the incident(s) you have, such as photos, audio, video, medical records.
- the police department’s policy that you may have a concern about.
If this happened to someone else and you are a witness to the incident, include the name and contact information of the person this happened to (if known).
There may be an opportunity for you to work with the police department and resolve the complaint together through an alternative dispute resolution process called Complaint Resolution. Complaint Resolution is different from a Formal Investigation. The main goal is to give you a chance to share your views and hear the officer’s views about the incident. You do not have to meet the officer to participate in Complaint Resolution. If the process is successful, a formal resolution agreement between you and the officer is prepared, which is kept confidential.
I certify that this information is true to the best of my knowledge. I understand:
- that this complaint may be investigated by the Professional Standards Unit of the department I am complaining about, and will be monitored by the OPCC.
- this complaint will be given to the Chief Constable of the department I am complaining about, by someone from their Professional Standards Unit or Police Board.
- a Professional Standards Investigator or an OPCC Investigative Analyst may contact me for more information and may request my participation in the investigation, including providing a an additional statement.
Freedom of Information and Protection of Privacy
The personal information that you have provided on this Complaint Form is collected by the OPCC under the Police Act and in accordance with the BC Freedom of Information and Protection of Privacy Act (FOIPPA). The information will be used to investigate your complaint.
If you have any questions about privacy protection, please contact the Office of the Information and Privacy Commissioner for BC at (250) 387-5629, firstname.lastname@example.org or visit, https://www.oipc.bc.ca