Complaint Resolution

Although investigations are sometimes necessary, Complaint Resolution and Mediation offer alternative methods for resolving complaints involving police.

Our experience has shown that the Complaint Resolution and Mediation processes provides parties with a powerful learning tool and allows them to have a direct impact on the outcome of a complaint.  By directly participating in the resolution and solutions to a conflict, the majority of complainants and police officers come away from the process with a meaningful level of satisfaction and overall report that the process was a positive experience for them in resolving the complaint.

The Office of the Police Complaint Commissioner encourages complainants and police at the front end to take full advantage of these options while ensuring the public interest is met.

Click here for a brochure explaining this process.