The public is advised that the Office of Police Complaint Commissioner continues to fully operate during the COVID-19 Pandemic and related government actions. While we are unable to offer in-person meetings, in order to protect the health and safety of all parties, we have TEMPORARILY restricted access to 947 Fort Street, Victoria, members of the public seeking information and/or making municipal complaints can do so in the following ways:
Online through OPCC website (“Make a Complaint” below)
Telephone: 250-356-7458
Toll Free: 1-877-909-8707

Thank you for understanding. We will be closely monitoring this situation and will reassess these measures as needed.

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Complaint Resolution

Although investigations are sometimes necessary, Complaint Resolution and Mediation offer alternative methods for resolving complaints involving police.

Our experience has shown that the Complaint Resolution and Mediation processes provides parties with a powerful learning tool and allows them to have a direct impact on the outcome of a complaint.  By directly participating in the resolution and solutions to a conflict, the majority of complainants and police officers come away from the process with a meaningful level of satisfaction and overall report that the process was a positive experience for them in resolving the complaint.

The Office of the Police Complaint Commissioner encourages complainants and police at the front end to take full advantage of these options while ensuring the public interest is met.

Click here for a brochure explaining this process.