Mediation is a form of dispute resolution where a professionally trained mediator assists the complainant and the officer to resolve the dispute and reach a mutually satisfying resolution. Mediation takes place in a neutral environment and is confidential to encourage open and honest communication.

Before mediation can be arranged, the Office of the Police Complaint Commissioner will review the complaint and determine whether the public interest would be best served by a mediation. If the complaint is approved, the mediation process begins.

  • The mediator will arrange a date and venue for the mediation, convenient to all involved. The process is flexible and all efforts will be made to accommodate the wishes of both parties.
  • It is important to note that the mediation process is confidential, this includes all communications and the final resolution reached.
  • Both the complainant and the officer will be given the opportunity to give his/her views on the incident which led to the complaint and, with the assistance of the mediator, reach an agreement on how best to resolve the issues arising from it.
  • When both parties are satisfied a mediated agreement will be signed by all the parties involved.
  • Should the mediation process fail, the complaint will be returned to the formal process.